Delivery & returns
What to expect when arranging freight, collection, installation, cancellation or a return.
Delivery areas & charges
We assess delivery based on destination, order volume and the handling required. Enter a complete address at checkout or provide your postcode in a quote request. Regional and interstate freight may require a tailored quote.
Delivery timing
Estimated timing is confirmed after stock and configuration are reviewed. Please do not schedule trades or dispose of existing furniture until a delivery date has been confirmed.
Site access
- Advise floor level, lift and stair access.
- Identify loading-zone or parking restrictions.
- Ensure access paths are clear and safe.
- Tell us about restricted delivery hours.
Warehouse collection
Collection may be available by prior arrangement. Wait for confirmation that the complete order is ready, and bring a suitable vehicle, restraints and protective materials.
Assembly & installation
Installation is not automatically included unless shown in the order or quote. Where offered, the scope, access requirements and price will be confirmed before work begins.
Damage or shortages
Inspect deliveries promptly. Record visible freight damage on the delivery documentation where possible and contact FurniGrid with your order number, photos and details so we can assess the issue.
Cancellations & returns
Contact FurniGrid before returning any item. Approval depends on the order stage, item condition and applicable consumer rights. Custom-made, modified, assembled or specially ordered products may not be eligible for change-of-mind return. Approved returns must be unused, complete and securely packaged; transport or restocking costs may apply where permitted. Nothing on this page excludes rights available under Australian Consumer Law.