Frequently asked questions

Many FurniGrid ranges are available in standard sizes, with modification or custom-made options depending on the product and order quantity. Send your dimensions through the quote form for confirmation.

Specifications vary by range. Selected board furniture uses E1-standard board, and many desk and storage ranges use durable 25mm panels with 2mm edging. Check the individual product page or request a specification sheet.

Available finishes depend on the range and current stock. Product pages show configured choices where available; our team can confirm alternatives before your order is finalised.

Yes. Website prices are in AUD and include GST unless clearly stated otherwise. Freight, installation and custom work may be quoted separately.

Yes. Include products, quantities, finishes, delivery postcode and timing in the quote form. We will review availability and provide project pricing where applicable.

The payment methods offered for an order are shown at checkout. Quote orders may have separate payment arrangements confirmed by our team.

Delivery availability and cost depend on the destination, order size and site access. Enter the delivery address at checkout or request a quote with your postcode for confirmation.

Lead times vary with stock, configuration and delivery location. We confirm an estimated timeframe after reviewing the order; custom and modified products generally require additional production time.

Assembly and installation may be available by quotation. Tell us about access, floor level, lift availability, loading restrictions and preferred installation timing.

Contact us as soon as possible. Eligibility depends on order status, product condition and whether an item was custom-made, modified or specially ordered. See the Delivery & Returns page for the process.

Note visible damage with the carrier where possible and contact us promptly with your order number, photographs and a description so the issue can be assessed.

Warranty coverage varies by product and supplier. Keep your proof of purchase and contact us with the product and order details for the applicable terms.